Return & Refund Policy

At OhPretty.com, we want you to love your purchase! If for any reason you are not fully satisfied with your order, we are happy to assist you with a return.

Store Credit Only
We do not offer refunds to the original payment method. Instead, returns that meet our policy guidelines will be issued store credit, which can be used on future purchases.

14-Day Return Policy
You may return eligible items within 14 days of receiving your order, provided they meet the following conditions:

Items must be unworn, unwashed, unaltered, and undamaged, with original tags attached.
Returns must be initiated by contacting our customer service team before sending any items back.
Do not send returns to the address listed on the website or package, as it is not our return processing center.
Items that do not meet our return conditions will not be accepted.
How to Initiate a Return
To start the return process, please contact our customer service team at info@ohpretty.com. Once your return is received and approved, store credit will be issued for the total amount of the returned item(s).

If you have any questions, feel free to reach out. We appreciate your understanding and look forward to assisting you!